Zita West Products Limited offers delivery on all of its items to almost any address in the world. As you would expect, charges for delivery depend on the number of items ordered, the distance they need to travel, and the means by which they are to be delivered.
Options for delivery, and the cost of postage and packing will be shown and calculated for you automatically when you fill out the delivery address details at the check-out.
Occasionally, in the case of either a large order by weight and/or volume and or a specific destination, we may need to contact you prior to despatch to quote an individual price for the delivery cost.
If you are not satisfied with any of our products, or you no longer need them, you can return, or exchange any items within 90 days of the date of despatch.
Our ‘no quibbles’ guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, we will refund the cost of the original postage and packing relating to the product and the cost of returning the product to us. If you choose to accept a replacement product in place of a product that is faulty, we will send you the replacement free of charge, including delivery. In all other instances the original delivery charge is non-refundable and unless otherwise agreed between us, you must also pay for the costs of return of the items to us.
This does not affect your statutory rights.
How to return or exchange products
If you would like to return any items to us for a refund or exchange, then you can do so by returning them to our fulfilment centre with a brief explanatory letter.
The address is: Zita West Products Limited, Unit 3, The Sidings, Top Station Road, Brackley, Northamptonshire NN13 7UG.
The value of the returned item(s) at the time of purchase, plus the cost of the original delivery, if relevant, and the cost of returning the item(s) to us will be refunded in full, upon receipt, to the same card that you used to make the purchase. If you wish to receive replacement items, please state this in your accompanying letter.
Get in touch
If you have any queries about your return and would like to contact us please email us at firstname.lastname@example.org or telephone our customer services team on +44 (0)1280 707400.
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Just decided to try, Finding it difficult
A nutritional support pack providing a wide range of key nutrients to help your body be ‘baby ready’. The pack includes our most popular pre-conception supplements: (Click on product title for more information) Vitafem – a specially developed multivitamin and mineral supplement to support the nutritional requirements of fertility & conception. Includes over 30 vitamins and minerals – 90 Capsules – 1 month supply Vitafem Boost – an anti-oxidant “booster” formula to help protect your cell DNA from oxidative damage during pre-conception – 90 Capsules – 1 month supply Vital DHA – providing Omega 3 DHA and EPA along with Zinc to ensure your Omega 3 levels are supported during this critical time – 60 capsules – 1 month supply You may also like to download Zita’s FREE Guide to Boosting Fertility Optional Automatic Re-ordering Service We would recommend that supplements should be taken over a 3 to 4 month period in order to optimise their absorption into the body and bring your body back into nutritional balance. Most of our products provide a 1 month supply so if you prefer we can send you a bottle of whatever you initially ordered to reach you before your existing supply runs out. We will only charge your credit card for the new delivery once we have dispatched it and you can amend or cancel your order at any time by emailing email@example.com or calling us on 01280 707400 To set up automatic reordering simply tick the box at checkout or call us on 01280 707400.